Terms and Conditions
Last Updated: November 19, 2025
Welcome to TrailerTote.com (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services, including purchases made through our WooCommerce store. By accessing or using TrailerTote.com, you agree to these Terms. Please read them carefully.
1. General Information
TrailerTote.com sells the Trailer Tote utility bag and related products designed for use in open utility trailers. By placing an order, you confirm that you are at least 18 years old and legally able to enter into a binding contract.
We reserve the right to update, change, or replace these Terms at any time. Continued use of the website constitutes acceptance of any revised Terms.
2. Products & Descriptions
We make every effort to display accurate product descriptions, dimensions, images, and specifications. However:
Colors may vary due to screen settings.
Product images may include props not included with purchase.
Minor variations may occur due to manufacturing processes.
We reserve the right to modify product designs, features, or pricing at any time without notice.
3. Orders & Payment
All orders are subject to acceptance and availability. When you place an order, you agree to:
Provide accurate personal and billing information
Use a valid payment method
Pay all applicable prices, taxes, and shipping fees
We may refuse or cancel orders for reasons including suspected fraud, incorrect pricing, or product unavailability.
WooCommerce securely processes payments through approved payment gateways. We do not store your full payment information on our servers.
4. Pricing & Taxes
Prices listed on TrailerTote.com are shown in U.S. dollars (USD). Taxes and shipping will be calculated at checkout when applicable.
We reserve the right to correct pricing errors and cancel orders that were processed with incorrect pricing.
5. Shipping & Delivery
We ship orders to the address you provide at checkout. By placing an order, you acknowledge and agree that:
Shipping times are estimates, not guarantees
Delays caused by carriers, weather, or supply chain issues are outside our control
You are responsible for providing a correct and deliverable address
If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.
6. Returns, Refunds & Exchanges
We want you to be satisfied with your purchase. Our policy is as follows:
Returns
Returns are accepted within 30 days of delivery for unused, undamaged products in original condition.
To initiate a return, you must contact us at:
info@trailertote.com
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds
Refunds will be issued to the original payment method after returned items are inspected and approved.
Shipping fees are non-refundable.
Exchanges
If you received a damaged or defective item, contact us within 7 days of delivery and provide photos of the issue. We will send a replacement at no additional cost.
7. Warranty
Trailer Tote products come with a limited 1-year warranty against manufacturing defects. This warranty does not cover:
Normal wear and tear
Misuse, abuse, or improper installation
Damage caused by overloading or unsafe use
Modifications or alterations
Damage caused by weather, accidents, or road conditions
We are not responsible for damage to your trailer or hauled items.
8. Proper Use & Safety Disclaimer
Trailer Tote products must be used responsibly. By purchasing, you agree that:
You will not overload the product beyond recommended limits
You will securely fasten the bag and trailer load
You will follow all local hauling and road safety laws
You understand that hauling unsecured or improperly loaded materials can be dangerous
We are not liable for injuries, damages, fines, or losses associated with improper use.
9. Limitation of Liability
To the fullest extent allowed by law:
TrailerTote.com is not liable for indirect, incidental, or consequential damages
Our total liability for any claim shall not exceed the amount you paid for the product
We make no guarantees regarding uninterrupted website service, accuracy of content, or availability of products
Your use of the website and products is at your own risk.
10. Privacy Policy
Your personal information is processed in accordance with our Privacy Policy.
By using TrailerTote.com, you consent to the collection and use of information as described there.
11. Intellectual Property
All content on TrailerTote.com—brand name, logos, photos, product descriptions, graphics, and text—is the property of Trailer Tote and protected by copyright laws. You may not copy, reproduce, or use any content without written permission.
12. Third-Party Services
Our website may contain links to third-party websites or use third-party plugins (including WooCommerce extensions). We are not responsible for the content, security, or policies of these third parties.
13. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflicts of law principles. Any disputes shall be resolved in the courts located in New Hanover County, NC.
14. Contact Information
If you have questions about these Terms, need support, or wish to address an issue, contact us at:
Trailer Tote Support
Email: info@trailertote.com
Website: https://trailertote.com